Name

Name of the IVR

Username

User who owns the IVR

MonFri intervals

Weekly interval of attendance, can be configured with multiples shifts.
Example:
Supposing that the attendance hours are 08h to 12h and 14h to 19h. In this case the rule would be

08:00-12:00|14:00-19:00

Saturday intervals

Interval of attendance in saturdays, can be configured with multiple shifts
Example:

Supposing that the attendance hours in the saturdays are 08h to 13h. In this case the rule would be

08:00-13:00

Sunday intervals

Interval of attendance in sundays, can be configured with multiple shifts
Example:

Supposing that there is no attendance hours in the sundays. In this case the rule would be

00:00-00:00

Use holidays

If this option is activated then the system will check if there is a holiday registered for the day, if so, then the audio, not working, will be played.

Work audio

Audio to play in the attendance hours.

Out work audio

Audio to play when it’s not attendance hours

Option 0

Select the destination if the option 0 is pressed. Let it in blank if don’t want any action

Option 1

Select the destination if the option 1 is pressed. Let it in blank if don’t want any action

Option 2

Select the destination if the option 2 is pressed. Let it in blank if don’t want any action

Option 3

Select the destination if the option 3 is pressed. Let it in blank if don’t want any action

Option 4

Select the destination if the option 4 is pressed. Let it in blank if don’t want any action

Option 5

Select the destination if the option 5 is pressed. Let it in blank if don’t want any action

Option 6

Select the destination if the option 6 is pressed. Let it in blank if don’t want any action

Option 7

Select the destination if the option 7 is pressed. Let it in blank if don’t want any action

Option 8

Select the destination if the option 8 is pressed. Let it in blank if don’t want any action

Option 9

Select the destination if the option is pressed. Let it in blank if don’t want any action

Default option

Select the destination if none of the options was selected.

Enable known SIP user

Activating this option will be able to type an SIP user to call it directly.