Username

User that owns the queue.

Name

Queue name.

Language

Queue language.

Strategy

Queue strategy.

Ringinuse

Call or not the agents of the queue that are in call.

Ring for

How long the phone will ring until timeout

Time for another agent

The amount of time in seconds that will retry the call.

Time for another call

Time in seconds until the agent can receive another call.

Weight

Queue Priority.

Periodic announce

A set of periodic announcements can be created by separating each announcements to reproduce whit commas. E.g.: queue-periodic-announce,your-call-is-important,please-wait. This data need to be in /var/lib/asterisk/sounds/ directory.

Frequency

How often to make a periodic announcement.

Announce position

Informs the postition in the queue.

Announce holdtime

Should we include an estimated hold time in the position announcements?

Announce frequency

How often to announce queue position and/or estimated holdtime to caller 0=off

Join empty

Allow calls when there is no one to answer the call.

Leave when empty

Hang the calls in queue when there’s no one to answer.

Max wait time

Maximum wait time on the queue

Max wait time action

SipAccount, IVR, QUEUE or LOCAL channel to send the caller if the maximum wait time is reached. Use: SIP/sip_account, QUEUE/queue_name, IVR/ivr_name OR LOCAL/extension@context.

Ring or playing MOH

Play waiting music or tone when the client is in the queue.

Audio musiconhold

Import one waiting music to this queue.